Frequently Asked Questions
Everything you need to know about our premium miniature-inspired fashion and accessories.
What is the typical shipping time for my order?
Standard shipping usually takes 5-7 business days for domestic orders, while international shipping can take 10-21 business days depending on the destination and customs processing.
How do I determine my correct size?
We provide a comprehensive sizing chart on every product page. We recommend measuring a similar garment you already own and comparing it to our specifications for the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
Are your garments made from sustainable materials?
Victrix Miniatures is committed to ethical fashion. We use organic cotton and recycled polyester blends in over 60% of our collection to ensure high quality with a lower environmental impact.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our customer support team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.